Frequently Asked Questions
Everything you need to know about your Anna van Thull experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international orders. You will receive a tracking number via email as soon as your package departs our atelier.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all Anna van Thull tags attached to be eligible for a full refund.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. As our silhouettes vary by design, we recommend comparing these measurements against your own for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout process.
Where are Anna van Thull garments produced?
Quality and ethics are at our core. Our collections are designed in-house and manufactured in small batches within European ateliers that uphold fair labor standards and sustainable practices.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.